Ten Commandments of Communicating With People With Disabilities

- Description
- Reviews
- Citation
- Cataloging
- Transcript
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Literally tens of thousands of people over the years have learned and laughed with this top selling video, THE TEN COMMANDMENTS OF COMMUNICATING WITH PEOPLE WITH DISABILITIES. It's training that uses humorous vignettes to deliver its disability awareness message.
Each commandment (lesson on disability etiquette) is segmented for easy access, giving users the ease of only using the lessons necessary for their training goals, and the ability to concentrate on a specific type of disability.
With over 53 million Americans having a disability, large corporations as well as small companies use this outstanding video to train employees, improve customer service and avoid losing talented employees due to ignorance or awkwardness. Human service agencies get 'double duty' from this program when they utilize it to train their own staff and the community about disability etiquette.
Closed Captioned and Open Captioned with Audio Descriptor.
**** 'Four Star Rating.' -Training Media Review
Citation
Main credits
Ward, Irene (film producer)
Wilkin, David (film producer)
Wilkin, David (film director)
Harrington, Tim (narrator)
Other credits
Editor/videographer, J.C. Figueroa.
Distributor subjects
Business; Business Ethics; Closed Captioned; Communications; Disabilities; Fanlight CollectionKeywords
WEBVTT
00:00:00.000 --> 00:00:08.530 align:middle line:90%
00:00:08.530 --> 00:00:10.320 align:middle line:90%
OK people, listen up.
00:00:10.320 --> 00:00:13.800 align:middle line:84%
Now the camera is going to
follow him right through here
00:00:13.800 --> 00:00:15.770 align:middle line:90%
into that office over there.
00:00:15.770 --> 00:00:18.700 align:middle line:84%
Now I know top business guys and
consultants like this one
00:00:18.700 --> 00:00:20.455 align:middle line:90%
don\'t host videos every day.
00:00:20.455 --> 00:00:24.960 align:middle line:84%
But please, just relax,
say hello, make him
00:00:24.960 --> 00:00:26.520 align:middle line:90%
feel welcome, and--
00:00:26.520 --> 00:00:27.550 align:middle line:90%
OK, here he comes.
00:00:27.550 --> 00:00:30.500 align:middle line:84%
So act natural, be friendly,
and roll tape.
00:00:30.500 --> 00:00:39.362 align:middle line:90%
00:00:39.362 --> 00:00:40.612 align:middle line:90%
Hi everybody.
00:00:40.612 --> 00:00:43.830 align:middle line:90%
00:00:43.830 --> 00:00:46.990 align:middle line:84%
Who were you expecting,
Donald Trump?
00:00:46.990 --> 00:00:48.266 align:middle line:90%
I\'m glad to meet you.
00:00:48.266 --> 00:00:49.510 align:middle line:90%
Hi, Tim Herrington.
00:00:49.510 --> 00:00:51.280 align:middle line:90%
We love you.
00:00:51.280 --> 00:00:52.630 align:middle line:90%
Stand back everyone.
00:00:52.630 --> 00:00:54.660 align:middle line:90%
Is everything OK?
00:00:54.660 --> 00:00:58.240 align:middle line:84%
What will you be talking
about in there?
00:00:58.240 --> 00:01:01.630 align:middle line:84%
Actually, about how to
communicate with people with
00:01:01.630 --> 00:01:02.860 align:middle line:90%
disabilities.
00:01:02.860 --> 00:01:05.970 align:middle line:84%
Did you think of that
all by yourself?
00:01:05.970 --> 00:01:09.060 align:middle line:90%
Oh that\'s so wonderful.
00:01:09.060 --> 00:01:12.125 align:middle line:84%
You really need to see
this video, really--
00:01:12.125 --> 00:01:17.553 align:middle line:90%
00:01:17.553 --> 00:01:20.060 align:middle line:90%
like 200 times.
00:01:20.060 --> 00:01:22.710 align:middle line:90%
I wish I was Donald Trump.
00:01:22.710 --> 00:01:26.355 align:middle line:84%
Imagine what I could pay myself
to host this video.
00:01:26.355 --> 00:01:29.800 align:middle line:90%
00:01:29.800 --> 00:01:31.130 align:middle line:90%
Is this OK?
00:01:31.130 --> 00:01:32.430 align:middle line:90%
Yes, that will be fine.
00:01:32.430 --> 00:01:34.000 align:middle line:90%
Sorry about that out there.
00:01:34.000 --> 00:01:35.400 align:middle line:90%
It\'s OK.
00:01:35.400 --> 00:01:36.792 align:middle line:90%
Let me just try this.
00:01:36.792 --> 00:01:38.060 align:middle line:90%
OK.
00:01:38.060 --> 00:01:43.140 align:middle line:84%
Hi, I\'m Tim Herrington, living
proof that America\'s workplace
00:01:43.140 --> 00:01:44.850 align:middle line:90%
is changing.
00:01:44.850 --> 00:01:49.180 align:middle line:84%
More and more, America\'s 49
million citizens with
00:01:49.180 --> 00:01:53.880 align:middle line:84%
disabilities are getting an
opportunity to show their
00:01:53.880 --> 00:01:57.830 align:middle line:84%
abilities in regular
mainstream jobs.
00:01:57.830 --> 00:02:00.540 align:middle line:84%
That\'s a lot in new
talent coming in.
00:02:00.540 --> 00:02:05.050 align:middle line:84%
But the key to realizing that
talent is creating an
00:02:05.050 --> 00:02:09.479 align:middle line:84%
environment, on the job and off,
that let\'s that talent
00:02:09.479 --> 00:02:13.360 align:middle line:84%
flourish, just like
anyone else\'s.
00:02:13.360 --> 00:02:13.910 align:middle line:90%
Wait.
00:02:13.910 --> 00:02:14.790 align:middle line:90%
Cut.
00:02:14.790 --> 00:02:17.340 align:middle line:84%
This is great, but we\'re
not talking about the
00:02:17.340 --> 00:02:19.750 align:middle line:90%
Garden of Eden here.
00:02:19.750 --> 00:02:24.480 align:middle line:84%
All we\'re asking for is a little
common sense, common
00:02:24.480 --> 00:02:29.110 align:middle line:84%
courtesy, and [? just ?] a few
things to keep in mind.
00:02:29.110 --> 00:02:33.970 align:middle line:84%
That\'s why we\'re calling this
show, Simple Respect, Ten Easy
00:02:33.970 --> 00:02:35.360 align:middle line:90%
Tips, right?
00:02:35.360 --> 00:02:38.390 align:middle line:84%
Oh hey, Mr. Herrington,
about the title--
00:02:38.390 --> 00:02:40.050 align:middle line:84%
the producers decided
we needed something
00:02:40.050 --> 00:02:41.350 align:middle line:90%
a little more dramatic.
00:02:41.350 --> 00:02:44.160 align:middle line:84%
So they came up with
something new.
00:02:44.160 --> 00:02:45.520 align:middle line:90%
Oh really, like what?
00:02:45.520 --> 00:02:56.590 align:middle line:90%
00:02:56.590 --> 00:03:00.330 align:middle line:84%
The Ten Commandments, do you
think I\'m Charlton Heston?
00:03:00.330 --> 00:03:02.190 align:middle line:84%
No, no you\'re still
Tim Herrington.
00:03:02.190 --> 00:03:03.230 align:middle line:90%
You\'re sure?
00:03:03.230 --> 00:03:03.620 align:middle line:90%
Yes
00:03:03.620 --> 00:03:05.930 align:middle line:90%
Alright.
00:03:05.930 --> 00:03:10.490 align:middle line:84%
If anyone out there feels a
little uncomfortable with me
00:03:10.490 --> 00:03:13.310 align:middle line:90%
as host, it\'s OK.
00:03:13.310 --> 00:03:18.050 align:middle line:84%
In fact it\'s natural to feel
a little uncomfortable with
00:03:18.050 --> 00:03:23.010 align:middle line:84%
people in situations you\'re
not familiar with.
00:03:23.010 --> 00:03:28.090 align:middle line:84%
But today you\'ll be getting to
know a number of people who--
00:03:28.090 --> 00:03:32.370 align:middle line:84%
well, they\'re different from
you and from me, at
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least in some ways.
00:03:34.150 --> 00:03:37.220 align:middle line:84%
But they\'re just like
us in others.
00:03:37.220 --> 00:03:41.150 align:middle line:84%
You\'ll see the kinds of
situations these people face
00:03:41.150 --> 00:03:45.240 align:middle line:90%
every day, and get some tips.
00:03:45.240 --> 00:03:49.300 align:middle line:84%
Okay, commandments on
how we can all help.
00:03:49.300 --> 00:03:50.680 align:middle line:90%
Cut
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OK, now we go to the
first commandment?
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Yep.
00:03:53.900 --> 00:03:55.140 align:middle line:90%
We have to?
00:03:55.140 --> 00:03:56.785 align:middle line:90%
Yep, It\'s written in stone.
00:03:56.785 --> 00:04:01.870 align:middle line:90%
00:04:01.870 --> 00:04:04.454 align:middle line:90%
Commandment number one.
00:04:04.454 --> 00:04:08.620 align:middle line:84%
Speak directly to the person,
rather than through a
00:04:08.620 --> 00:04:11.735 align:middle line:84%
companion or sign language
interpreter.
00:04:11.735 --> 00:04:14.290 align:middle line:90%
00:04:14.290 --> 00:04:17.950 align:middle line:84%
This happens a lot in the deaf
community, because others feel
00:04:17.950 --> 00:04:19.210 align:middle line:84%
like deaf people are
not approachable.
00:04:19.210 --> 00:04:23.260 align:middle line:90%
00:04:23.260 --> 00:04:25.363 align:middle line:84%
Here\'s the reports you
wanted last month.
00:04:25.363 --> 00:04:26.700 align:middle line:90%
Thank you a lot Matt.
00:04:26.700 --> 00:04:29.006 align:middle line:84%
Ask her if she wants any
companies of that.
00:04:29.006 --> 00:04:30.000 align:middle line:90%
No, not right now.
00:04:30.000 --> 00:04:30.330 align:middle line:90%
Great.
00:04:30.330 --> 00:04:31.765 align:middle line:84%
Tell her good to
see her again.
00:04:31.765 --> 00:04:37.470 align:middle line:90%
00:04:37.470 --> 00:04:40.860 align:middle line:84%
I think it\'s very important when
speaking to a deaf person
00:04:40.860 --> 00:04:45.360 align:middle line:84%
to maintain direct contact
because the deaf person is
00:04:45.360 --> 00:04:50.630 align:middle line:84%
used to direct contact, which is
a part of the deaf culture.
00:04:50.630 --> 00:04:54.590 align:middle line:84%
When they talk they speak to
each other with their eyes.
00:04:54.590 --> 00:04:58.550 align:middle line:90%
00:04:58.550 --> 00:05:01.920 align:middle line:84%
Speaking face to face is the
most personal means of
00:05:01.920 --> 00:05:04.800 align:middle line:90%
communication there is.
00:05:04.800 --> 00:05:09.340 align:middle line:84%
Someone shouldn\'t be excluded
from that direct contact just
00:05:09.340 --> 00:05:12.690 align:middle line:84%
because they have
a disability.
00:05:12.690 --> 00:05:16.170 align:middle line:84%
And this is a problem for
a lot of people with
00:05:16.170 --> 00:05:20.836 align:middle line:84%
disabilities, not just
those who are deaf.
00:05:20.836 --> 00:05:22.550 align:middle line:84%
Are you finished with
your plate ma\'am?
00:05:22.550 --> 00:05:24.160 align:middle line:90%
Oh yes, thank you.
00:05:24.160 --> 00:05:26.020 align:middle line:84%
Do you think he\'s finished
with his?
00:05:26.020 --> 00:05:28.680 align:middle line:84%
Well I don\'t know, why
don\'t you ask him?
00:05:28.680 --> 00:05:32.050 align:middle line:84%
Remember, when you meet a person
with a disability, keep
00:05:32.050 --> 00:05:36.330 align:middle line:84%
in mind they\'re a person, not
a thing, but a person.
00:05:36.330 --> 00:05:41.020 align:middle line:90%
00:05:41.020 --> 00:05:43.272 align:middle line:90%
Commandment number two.
00:05:43.272 --> 00:05:48.060 align:middle line:84%
Always offer to shake hands
when introduced.
00:05:48.060 --> 00:05:50.240 align:middle line:84%
When I approach people
I shake their hand.
00:05:50.240 --> 00:05:52.510 align:middle line:84%
I think that shaking hands
is an important
00:05:52.510 --> 00:05:53.860 align:middle line:90%
part of greeting someone.
00:05:53.860 --> 00:05:58.150 align:middle line:84%
In the eastern part of the
world, in Asia, it\'s normal to
00:05:58.150 --> 00:06:03.785 align:middle line:84%
bow to each other to show
respect, and in the west it\'s
00:06:03.785 --> 00:06:04.500 align:middle line:90%
shaking hands.
00:06:04.500 --> 00:06:06.980 align:middle line:84%
Either way, it\'s a matter
of showing respect.
00:06:06.980 --> 00:06:09.490 align:middle line:84%
[INAUDIBLE] people with
disabilities sometimes feel
00:06:09.490 --> 00:06:12.590 align:middle line:84%
left out on social
interactions.
00:06:12.590 --> 00:06:16.120 align:middle line:84%
Certainly when they feel someone
doesn\'t want to shake
00:06:16.120 --> 00:06:17.950 align:middle line:84%
their hand, they might
feel slighted.
00:06:17.950 --> 00:06:21.880 align:middle line:84%
People with limited use of their
hand, or people with
00:06:21.880 --> 00:06:24.220 align:middle line:84%
artificial limbs can
shake hands too.
00:06:24.220 --> 00:06:26.870 align:middle line:84%
And offering the left hand
is also acceptable.
00:06:26.870 --> 00:06:28.290 align:middle line:90%
People are people.
00:06:28.290 --> 00:06:29.810 align:middle line:84%
When they meet someone
they want to be able
00:06:29.810 --> 00:06:30.590 align:middle line:90%
to shake their hand.
00:06:30.590 --> 00:06:33.080 align:middle line:84%
They want to be able to relate
to them on a personal level.
00:06:33.080 --> 00:06:36.420 align:middle line:84%
I\'m sure everyone wants to do
that and should be able to
00:06:36.420 --> 00:06:37.670 align:middle line:90%
express themselves.
00:06:37.670 --> 00:06:42.490 align:middle line:90%
00:06:42.490 --> 00:06:45.130 align:middle line:90%
Commandment number three.
00:06:45.130 --> 00:06:50.290 align:middle line:84%
Always identify yourself, and
others who may be with you,
00:06:50.290 --> 00:06:52.335 align:middle line:84%
when meeting someone
who is blind.
00:06:52.335 --> 00:06:55.040 align:middle line:90%
00:06:55.040 --> 00:06:58.290 align:middle line:84%
In my job I deal with the
same people a lot
00:06:58.290 --> 00:06:59.070 align:middle line:90%
throughout the week.
00:06:59.070 --> 00:07:01.060 align:middle line:90%
So I recognize voices.
00:07:01.060 --> 00:07:04.560 align:middle line:84%
But when there are new people
that come into my office I do
00:07:04.560 --> 00:07:07.390 align:middle line:84%
need for them to tell
me who they are.
00:07:07.390 --> 00:07:07.940 align:middle line:90%
Excuse me.
00:07:07.940 --> 00:07:08.990 align:middle line:90%
Hi, Mary?
00:07:08.990 --> 00:07:09.900 align:middle line:90%
Hi?
00:07:09.900 --> 00:07:12.440 align:middle line:84%
Yea, I\'m filling in for the
next couple of weeks.
00:07:12.440 --> 00:07:14.460 align:middle line:84%
They said you could
get tapes for me.
00:07:14.460 --> 00:07:16.050 align:middle line:90%
Now which--
00:07:16.050 --> 00:07:18.010 align:middle line:90%
Hey, Mary\'s taking care of it.
00:07:18.010 --> 00:07:18.810 align:middle line:90%
He\'ll be back Tuesday.
00:07:18.810 --> 00:07:21.810 align:middle line:84%
If you could just a go ahead
and put my name on it.
00:07:21.810 --> 00:07:24.620 align:middle line:90%
And you are?
00:07:24.620 --> 00:07:26.030 align:middle line:90%
Gee, I got to go.
00:07:26.030 --> 00:07:28.590 align:middle line:90%
Gee I got to go--
00:07:28.590 --> 00:07:30.690 align:middle line:90%
unusual name.
00:07:30.690 --> 00:07:32.112 align:middle line:90%
Now, what\'s--
00:07:32.112 --> 00:07:33.250 align:middle line:90%
hello?
00:07:33.250 --> 00:07:37.540 align:middle line:84%
When people leave the room, and
don\'t let you know, it can
00:07:37.540 --> 00:07:39.400 align:middle line:90%
be really awkward.
00:07:39.400 --> 00:07:41.720 align:middle line:84%
I know many times I have
been left standing,
00:07:41.720 --> 00:07:43.450 align:middle line:90%
talking to the air.
00:07:43.450 --> 00:07:46.090 align:middle line:84%
And if they would just think
a little bit before they do
00:07:46.090 --> 00:07:47.840 align:middle line:84%
something like that it
would be easier.
00:07:47.840 --> 00:07:48.990 align:middle line:90%
Hi, Mary?
00:07:48.990 --> 00:07:49.440 align:middle line:90%
Hi.
00:07:49.440 --> 00:07:50.620 align:middle line:90%
Yea, Dave Martin.
00:07:50.620 --> 00:07:53.250 align:middle line:84%
I\'m going to be filling in for
Rick and Pat next week.
00:07:53.250 --> 00:07:55.260 align:middle line:84%
I understand you can get me
those tapes from last week.
00:07:55.260 --> 00:07:56.500 align:middle line:90%
Sure, no problem.
00:07:56.500 --> 00:07:57.500 align:middle line:90%
Great.
00:07:57.500 --> 00:07:59.600 align:middle line:90%
Hey, Mary\'s taking care of it.
00:07:59.600 --> 00:08:01.970 align:middle line:90%
That was Rick.
00:08:01.970 --> 00:08:05.205 align:middle line:84%
If you could take care of those
tapes and put my name on
00:08:05.205 --> 00:08:06.160 align:middle line:90%
it, that\'d be great.
00:08:06.160 --> 00:08:07.030 align:middle line:90%
And that\'s?
00:08:07.030 --> 00:08:09.600 align:middle line:90%
Dave, Dave Martin.
00:08:09.600 --> 00:08:10.700 align:middle line:90%
Thanks, thanks a lot.
00:08:10.700 --> 00:08:11.350 align:middle line:90%
Bye now.
00:08:11.350 --> 00:08:12.830 align:middle line:90%
Bye Dave.
00:08:12.830 --> 00:08:16.840 align:middle line:84%
It\'s really helpful to let a
blind person know what\'s on
00:08:16.840 --> 00:08:19.387 align:middle line:84%
the plate, and what\'s
on the table.
00:08:19.387 --> 00:08:20.790 align:middle line:90%
[INAUDIBLE].
00:08:20.790 --> 00:08:22.230 align:middle line:90%
Thank you
00:08:22.230 --> 00:08:23.730 align:middle line:84%
Can I give you a description
of what\'s
00:08:23.730 --> 00:08:24.990 align:middle line:90%
on your plate Reggie?
00:08:24.990 --> 00:08:25.330 align:middle line:90%
Yea, I\'m starved.
00:08:25.330 --> 00:08:26.520 align:middle line:90%
What does it look like?
00:08:26.520 --> 00:08:29.570 align:middle line:84%
Well, your fries are at the one
o\'clock position they look
00:08:29.570 --> 00:08:32.659 align:middle line:84%
really good and then your dill
pickle spear is at the 9
00:08:32.659 --> 00:08:33.820 align:middle line:90%
o\'clock position.
00:08:33.820 --> 00:08:37.100 align:middle line:84%
And your hamburger is at the 6
o\'clock position, with the bun
00:08:37.100 --> 00:08:38.080 align:middle line:90%
right next to it--
00:08:38.080 --> 00:08:42.090 align:middle line:84%
The most helpful thing that you
can do when talking with a
00:08:42.090 --> 00:08:46.260 align:middle line:84%
blind person, or dining with a
blind person, is to allow them
00:08:46.260 --> 00:08:49.180 align:middle line:84%
to be as independent as
they would like to be.
00:08:49.180 --> 00:08:53.490 align:middle line:90%
00:08:53.490 --> 00:08:55.380 align:middle line:90%
Commandment number four.
00:08:55.380 --> 00:09:01.260 align:middle line:84%
If you offer assistance, wait
until the offer is accepted.
00:09:01.260 --> 00:09:06.460 align:middle line:84%
Then listen, wait, or ask
for instructions.
00:09:06.460 --> 00:09:09.170 align:middle line:90%
Everyone has good intentions.
00:09:09.170 --> 00:09:13.320 align:middle line:84%
It\'s just how you use those good
intentions that makes all
00:09:13.320 --> 00:09:16.862 align:middle line:90%
the difference
00:09:16.862 --> 00:09:18.510 align:middle line:84%
Oh here, I can help
you with these.
00:09:18.510 --> 00:09:20.030 align:middle line:90%
This will be no problem.
00:09:20.030 --> 00:09:21.030 align:middle line:90%
These look really heavy.
00:09:21.030 --> 00:09:22.730 align:middle line:84%
Boy, it\'s a good thing
I came along because
00:09:22.730 --> 00:09:23.680 align:middle line:90%
these are really heavy.
00:09:23.680 --> 00:09:26.580 align:middle line:84%
And you\'d have a hard time
putting these in your car.
00:09:26.580 --> 00:09:27.300 align:middle line:90%
Yea, well I--
00:09:27.300 --> 00:09:27.990 align:middle line:90%
These are really heavy.
00:09:27.990 --> 00:09:30.120 align:middle line:90%
Do you have your keys yet?
00:09:30.120 --> 00:09:32.980 align:middle line:84%
I can help you back your
car out for you.
00:09:32.980 --> 00:09:35.415 align:middle line:90%
Oh, well thank you.
00:09:35.415 --> 00:09:38.950 align:middle line:90%
But this in my car!
00:09:38.950 --> 00:09:41.610 align:middle line:84%
People with disabilities,
they want to feel as
00:09:41.610 --> 00:09:44.120 align:middle line:90%
independent as possible.
00:09:44.120 --> 00:09:51.460 align:middle line:84%
And if that is taken away from
them, that\'s really doing a
00:09:51.460 --> 00:09:53.092 align:middle line:90%
disservice.
00:09:53.092 --> 00:09:55.090 align:middle line:84%
Sonny, does is your mommy
know you\'re here?
00:09:55.090 --> 00:09:57.740 align:middle line:84%
They\'re fighting to remain
independent.
00:09:57.740 --> 00:10:03.110 align:middle line:84%
So we shouldn\'t rob them really,
of that aspect of
00:10:03.110 --> 00:10:05.130 align:middle line:90%
their lives.
00:10:05.130 --> 00:10:10.650 align:middle line:84%
So always ask first if they
want help, and then
00:10:10.650 --> 00:10:12.300 align:middle line:90%
how they want it.
00:10:12.300 --> 00:10:13.550 align:middle line:90%
Walk in their shoes.
00:10:13.550 --> 00:10:18.510 align:middle line:90%
00:10:18.510 --> 00:10:21.120 align:middle line:90%
Commandment number five.
00:10:21.120 --> 00:10:25.370 align:middle line:90%
Treat adults as adults.
00:10:25.370 --> 00:10:27.695 align:middle line:90%
Sometimes people I work with--
00:10:27.695 --> 00:10:32.370 align:middle line:84%
sometimes they treat
me as a juvenile.
00:10:32.370 --> 00:10:34.130 align:middle line:84%
They treat me as
very immature.
00:10:34.130 --> 00:10:38.530 align:middle line:84%
I like people who treat me the
way everybody else gets
00:10:38.530 --> 00:10:40.810 align:middle line:90%
treated, not special--
00:10:40.810 --> 00:10:42.840 align:middle line:90%
just like everybody else.
00:10:42.840 --> 00:10:46.780 align:middle line:84%
Sometimes, people with
disabilities get treated like
00:10:46.780 --> 00:10:49.200 align:middle line:90%
children Here\'s an example.
00:10:49.200 --> 00:10:50.670 align:middle line:90%
Hey Julie, I\'m sorry I\'m late.
00:10:50.670 --> 00:10:51.650 align:middle line:90%
That\'s OK.
00:10:51.650 --> 00:10:52.900 align:middle line:90%
[INAUDIBLE]
00:10:52.900 --> 00:11:01.940 align:middle line:90%
00:11:01.940 --> 00:11:04.390 align:middle line:84%
Would your little friend
like a booster seat?
00:11:04.390 --> 00:11:07.180 align:middle line:84%
No, her little friend would
not like a booster seat.
00:11:07.180 --> 00:11:11.036 align:middle line:84%
And she would appreciate if you
talked to her next time.
00:11:11.036 --> 00:11:14.030 align:middle line:90%
OK?
00:11:14.030 --> 00:11:17.810 align:middle line:84%
On the other hand, it\'s great
when someone takes the time to
00:11:17.810 --> 00:11:20.990 align:middle line:84%
make things easier for someone
with a disability.
00:11:20.990 --> 00:11:22.150 align:middle line:90%
How are you today?
00:11:22.150 --> 00:11:22.570 align:middle line:90%
Fine.
00:11:22.570 --> 00:11:24.010 align:middle line:84%
Good, how can I help
you today?
00:11:24.010 --> 00:11:26.190 align:middle line:84%
I need to make a deposit
and check my balance.
00:11:26.190 --> 00:11:28.800 align:middle line:84%
OK, why don\'t you step right
over to the desk area, and I
00:11:28.800 --> 00:11:30.050 align:middle line:90%
can help you over there.
00:11:30.050 --> 00:11:36.690 align:middle line:90%
00:11:36.690 --> 00:11:37.770 align:middle line:90%
Thank you.
00:11:37.770 --> 00:11:39.140 align:middle line:90%
That is much easier.
00:11:39.140 --> 00:11:42.380 align:middle line:84%
Address people with disabilities
by their first
00:11:42.380 --> 00:11:45.820 align:middle line:84%
names only when calling
everybody else
00:11:45.820 --> 00:11:47.890 align:middle line:90%
by their first names.
00:11:47.890 --> 00:11:48.690 align:middle line:90%
Dr. Schmidt--
00:11:48.690 --> 00:11:48.800 align:middle line:90%
Yes.
00:11:48.800 --> 00:11:50.530 align:middle line:84%
Mr. Wilbur is going
to be late today,
00:11:50.530 --> 00:11:52.095 align:middle line:90%
and Mrs. Rogers cancelled.
00:11:52.095 --> 00:11:55.030 align:middle line:84%
So I thought maybe we could
see Chris today.
00:11:55.030 --> 00:11:56.710 align:middle line:90%
Oh, you mean Mr. Clarkson?
00:11:56.710 --> 00:12:00.150 align:middle line:84%
You\'re right, I mean
Mr. Clarkson.
00:12:00.150 --> 00:12:02.870 align:middle line:84%
So Mr. Clarkson, what seems
to be problem today?
00:12:02.870 --> 00:12:07.310 align:middle line:84%
Never patronize people in
wheelchairs by patting them on
00:12:07.310 --> 00:12:10.070 align:middle line:90%
their head or shoulder.
00:12:10.070 --> 00:12:14.260 align:middle line:84%
I pay bills I work
for a living.
00:12:14.260 --> 00:12:17.950 align:middle line:84%
And last, but certainly
not least, I pay
00:12:17.950 --> 00:12:20.210 align:middle line:90%
my share of my taxes.
00:12:20.210 --> 00:12:24.390 align:middle line:84%
I\'m at the point now where I\'m
30, and I deserve to be
00:12:24.390 --> 00:12:26.200 align:middle line:90%
treated as an adult.
00:12:26.200 --> 00:12:30.330 align:middle line:90%
00:12:30.330 --> 00:12:32.815 align:middle line:90%
Commandment number six.
00:12:32.815 --> 00:12:38.960 align:middle line:84%
Do not lean against or hang on
someone\'s wheelchair or cart.
00:12:38.960 --> 00:12:42.640 align:middle line:84%
Bear in mind that people with
disabilities treat their
00:12:42.640 --> 00:12:47.380 align:middle line:84%
chairs as extensions
of their bodies.
00:12:47.380 --> 00:12:51.160 align:middle line:84%
One thing that really aggravates
me is when somebody
00:12:51.160 --> 00:12:55.970 align:middle line:84%
goes by me and they might
bump into my wheel.
00:12:55.970 --> 00:12:59.240 align:middle line:84%
And because they haven\'t
bumped into my person
00:12:59.240 --> 00:13:04.310 align:middle line:84%
physically, they don\'t feel the
need to say, excuse me.
00:13:04.310 --> 00:13:07.420 align:middle line:84%
But that does send a jolt
through my body.
00:13:07.420 --> 00:13:11.450 align:middle line:84%
I\'ve even been to a social
function where somebody may
00:13:11.450 --> 00:13:15.090 align:middle line:90%
put their foot up on my wheel.
00:13:15.090 --> 00:13:18.200 align:middle line:84%
I said, hey, I\'m not
a coffee table.
00:13:18.200 --> 00:13:22.350 align:middle line:84%
I have had people lean up
against my chair, like I\'m
00:13:22.350 --> 00:13:25.055 align:middle line:84%
some kind of a post,
and I\'m not.
00:13:25.055 --> 00:13:28.100 align:middle line:84%
And there are sometimes I really
wish I could just show
00:13:28.100 --> 00:13:29.955 align:middle line:84%
them how inconsiderate
they\'re being.
00:13:29.955 --> 00:13:33.540 align:middle line:84%
You know Champ really does do
a lot of things for me.
00:13:33.540 --> 00:13:38.650 align:middle line:84%
He can pick up something as
small as a dime, or something
00:13:38.650 --> 00:13:41.020 align:middle line:84%
as important as my TV
remote control.
00:13:41.020 --> 00:13:45.170 align:middle line:84%
Whether it\'s a helping dog for
somebody in a wheelchair, or
00:13:45.170 --> 00:13:48.390 align:middle line:84%
whether it\'s a guide for
somebody who\'s blind, you
00:13:48.390 --> 00:13:52.820 align:middle line:84%
never want to distract a working
animal from its job,
00:13:52.820 --> 00:13:54.710 align:middle line:84%
without the owner\'s
permission.
00:13:54.710 --> 00:13:58.420 align:middle line:84%
I am a person with
a disability.
00:13:58.420 --> 00:14:01.440 align:middle line:90%
I\'m not a disabled person.
00:14:01.440 --> 00:14:06.940 align:middle line:84%
And I want respect, just
like anybody else.
00:14:06.940 --> 00:14:11.010 align:middle line:84%
And I would appreciate respect
for my wheelchair,
00:14:11.010 --> 00:14:12.270 align:middle line:90%
and for my dog also.
00:14:12.270 --> 00:14:16.850 align:middle line:90%
00:14:16.850 --> 00:14:19.470 align:middle line:90%
Commandment number seven.
00:14:19.470 --> 00:14:23.040 align:middle line:84%
Listen attentively when talking
with people who have
00:14:23.040 --> 00:14:24.940 align:middle line:90%
difficulty speaking.
00:14:24.940 --> 00:14:28.450 align:middle line:90%
And wait for them to finish.
00:14:28.450 --> 00:14:32.340 align:middle line:84%
Yeah I know, I\'m supposed
to be the host of this.
00:14:32.340 --> 00:14:36.510 align:middle line:84%
But this commandment hits a
little close to home for me.
00:14:36.510 --> 00:14:39.500 align:middle line:84%
So I\'m going to be
doing this one.
00:14:39.500 --> 00:14:44.900 align:middle line:84%
I have cerebral palsy, which
affects my speech also.
00:14:44.900 --> 00:14:49.150 align:middle line:84%
I remember times when I
try to call for pizza
00:14:49.150 --> 00:14:51.400 align:middle line:90%
when I was in college.
00:14:51.400 --> 00:14:55.120 align:middle line:84%
And they would hang up on me
because they thought I was
00:14:55.120 --> 00:14:57.650 align:middle line:84%
drunk, or trying to
pull a prank.
00:14:57.650 --> 00:15:01.080 align:middle line:84%
And if you like pizza
as much as I do,
00:15:01.080 --> 00:15:03.140 align:middle line:90%
that can be a tragedy.
00:15:03.140 --> 00:15:06.070 align:middle line:90%
All I can say is, be patient.
00:15:06.070 --> 00:15:09.510 align:middle line:90%
Never pretend to understand.
00:15:09.510 --> 00:15:14.840 align:middle line:84%
Instead, repeat and paraphrase
what you understood, and then
00:15:14.840 --> 00:15:17.700 align:middle line:90%
allow the person to respond.
00:15:17.700 --> 00:15:20.720 align:middle line:84%
I\'m sorry you said you
wanted a hamburger?
00:15:20.720 --> 00:15:23.930 align:middle line:90%
No, I\'d like a cheeseburger.
00:15:23.930 --> 00:15:26.720 align:middle line:90%
Oh, a cheeseburger.
00:15:26.720 --> 00:15:29.610 align:middle line:84%
Let me go ahead and
get this straight
00:15:29.610 --> 00:15:37.710 align:middle line:84%
Would you like ketchup, pickles,
lettuce and tomatoes?
00:15:37.710 --> 00:15:38.920 align:middle line:90%
OK.
00:15:38.920 --> 00:15:44.780 align:middle line:84%
If necessary, ask questions that
require short answers, or
00:15:44.780 --> 00:15:46.360 align:middle line:90%
a nod of the head.
00:15:46.360 --> 00:15:50.100 align:middle line:84%
Many say that the more they
are around people who have
00:15:50.100 --> 00:15:54.090 align:middle line:84%
speech difficulties, the easier
it is for them to
00:15:54.090 --> 00:15:55.880 align:middle line:84%
understand what they
are saying.
00:15:55.880 --> 00:16:00.330 align:middle line:90%
00:16:00.330 --> 00:16:02.750 align:middle line:90%
Commandment number eight.
00:16:02.750 --> 00:16:07.240 align:middle line:84%
Place yourself at eye level when
speaking with someone in
00:16:07.240 --> 00:16:11.100 align:middle line:90%
a wheelchair or on crutches.
00:16:11.100 --> 00:16:14.270 align:middle line:84%
Many people don\'t realize how
much time a person in a
00:16:14.270 --> 00:16:17.370 align:middle line:84%
wheelchair spends looking
up at other people.
00:16:17.370 --> 00:16:21.810 align:middle line:84%
I go to a lot of conferences,
public events where it really
00:16:21.810 --> 00:16:23.072 align:middle line:90%
becomes noticeable.
00:16:23.072 --> 00:16:25.440 align:middle line:84%
The strain on your neck
and your back--
00:16:25.440 --> 00:16:29.630 align:middle line:84%
it becomes quite uncomfortable
and distracting from the
00:16:29.630 --> 00:16:30.800 align:middle line:90%
conversation.
00:16:30.800 --> 00:16:35.375 align:middle line:84%
As a co-owner of a van rental
service that rents accessible
00:16:35.375 --> 00:16:41.100 align:middle line:84%
vans for wheelchair users, we
come across different people
00:16:41.100 --> 00:16:44.510 align:middle line:84%
with different disabilities,
different behaviors.
00:16:44.510 --> 00:16:48.770 align:middle line:84%
And when you make an effort to
be at eye level with the
00:16:48.770 --> 00:16:52.540 align:middle line:84%
person they seem to be more
comfortable, more relaxed, and
00:16:52.540 --> 00:16:55.530 align:middle line:84%
more open with you so
that we can get the
00:16:55.530 --> 00:16:57.670 align:middle line:90%
business at hand conducted.
00:16:57.670 --> 00:17:02.520 align:middle line:84%
And something else to watch out
for is talking to someone
00:17:02.520 --> 00:17:06.450 align:middle line:84%
in a wheelchair when you\'re out
of their line of sight.
00:17:06.450 --> 00:17:10.849 align:middle line:84%
It\'s very difficult to stay in
the conversation, or focus on
00:17:10.849 --> 00:17:14.390 align:middle line:84%
it, if you\'re trying to maneuver
your chair to catch
00:17:14.390 --> 00:17:16.675 align:middle line:84%
whoever it is trying to
say something to you.
00:17:16.675 --> 00:17:22.990 align:middle line:90%
00:17:22.990 --> 00:17:25.370 align:middle line:90%
Commandment number nine.
00:17:25.370 --> 00:17:29.350 align:middle line:84%
Tap a person who is deaf on
the shoulder, or wave your
00:17:29.350 --> 00:17:34.510 align:middle line:84%
hand to get his or
her attention.
00:17:34.510 --> 00:17:39.630 align:middle line:84%
This is a well known situation
in the deaf community among
00:17:39.630 --> 00:17:40.900 align:middle line:90%
all my friends.
00:17:40.900 --> 00:17:44.062 align:middle line:84%
Hey, I was just in that last
presentation with Irene Ward.
00:17:44.062 --> 00:17:45.910 align:middle line:90%
That was really, really good.
00:17:45.910 --> 00:17:48.980 align:middle line:90%
How did you enjoy that one?
00:17:48.980 --> 00:17:51.630 align:middle line:90%
Hello?
00:17:51.630 --> 00:17:55.000 align:middle line:84%
It\'s important to get the
person\'s attention first, then
00:17:55.000 --> 00:17:59.520 align:middle line:84%
look directly at the person,
speaking clearly, slowly, and
00:17:59.520 --> 00:18:03.350 align:middle line:84%
expressively to establish if
the person can read lips.
00:18:03.350 --> 00:18:06.980 align:middle line:84%
If so, try to face the light
source, and keep hands,
00:18:06.980 --> 00:18:11.200 align:middle line:84%
cigarettes, and food away from
your mouth when speaking.
00:18:11.200 --> 00:18:14.140 align:middle line:84%
In my own case, since I don\'t
wear a hearing aid or have an
00:18:14.140 --> 00:18:20.100 align:middle line:84%
interpreter, people may forget
that I do have a disability,
00:18:20.100 --> 00:18:22.650 align:middle line:84%
and that I am reading
their lips.
00:18:22.650 --> 00:18:26.870 align:middle line:84%
However, just because a person
is using a hearing aid, don\'t
00:18:26.870 --> 00:18:30.360 align:middle line:84%
assume they have the ability
to discriminate you\'re
00:18:30.360 --> 00:18:31.730 align:middle line:90%
speaking voice.
00:18:31.730 --> 00:18:35.430 align:middle line:84%
And don\'t shout at the person,
it doesn\'t help.
00:18:35.430 --> 00:18:37.080 align:middle line:90%
How about you [? Shalinda, ?]
00:18:37.080 --> 00:18:38.190 align:middle line:90%
did you enjoy it?
00:18:38.190 --> 00:18:42.930 align:middle line:84%
Just speak in a normal tone of
voice, and one more thing.
00:18:42.930 --> 00:18:46.000 align:middle line:84%
I wanted to tell you all that
the company has just announced
00:18:46.000 --> 00:18:50.240 align:middle line:84%
the number one data analyst in
the state, and it\'s our own
00:18:50.240 --> 00:18:50.610 align:middle line:90%
[? Shalinda ?]
00:18:50.610 --> 00:18:51.700 align:middle line:90%
Delaney.
00:18:51.700 --> 00:18:54.435 align:middle line:84%
It\'s good to clap in a
visual way when you
00:18:54.435 --> 00:18:56.810 align:middle line:90%
are with deaf people.
00:18:56.810 --> 00:19:00.140 align:middle line:84%
It shows your appreciation
of a deaf culture.
00:19:00.140 --> 00:19:04.950 align:middle line:90%
00:19:04.950 --> 00:19:07.520 align:middle line:90%
Commandment number ten.
00:19:07.520 --> 00:19:08.887 align:middle line:90%
Relax.
00:19:08.887 --> 00:19:12.260 align:middle line:84%
Don\'t be embarrassed if you
happen to use common
00:19:12.260 --> 00:19:15.470 align:middle line:84%
expressions that seem to
relate to a person\'s
00:19:15.470 --> 00:19:17.030 align:middle line:90%
disability.
00:19:17.030 --> 00:19:20.360 align:middle line:84%
This last one is so
simple, everyone
00:19:20.360 --> 00:19:22.540 align:middle line:90%
wanted in on this one.
00:19:22.540 --> 00:19:26.110 align:middle line:84%
So as I pack up,
listen to this.
00:19:26.110 --> 00:19:29.320 align:middle line:84%
When people meet me and they see
that I use a wheelchair,
00:19:29.320 --> 00:19:31.920 align:middle line:84%
sometimes they\'re a bit
uncomfortable about saying
00:19:31.920 --> 00:19:32.780 align:middle line:90%
certain things.
00:19:32.780 --> 00:19:38.430 align:middle line:84%
For example, running around, hop
skip and a jump, walking
00:19:38.430 --> 00:19:42.250 align:middle line:84%
to the park, but really I see
those things as figures of
00:19:42.250 --> 00:19:44.840 align:middle line:84%
speech and they don\'t make
me uncomfortable.
00:19:44.840 --> 00:19:47.450 align:middle line:84%
So nobody else really
needs to be either.
00:19:47.450 --> 00:19:51.240 align:middle line:84%
Most people who haven\'t been
with a blind person are afraid
00:19:51.240 --> 00:19:55.520 align:middle line:84%
to use the words, see,
or look, or watch.
00:19:55.520 --> 00:19:58.110 align:middle line:84%
But after they\'ve been with me
for awhile they realize that I
00:19:58.110 --> 00:20:00.140 align:middle line:90%
say, see you later.
00:20:00.140 --> 00:20:04.710 align:middle line:84%
I say, did you see the
movie last week.
00:20:04.710 --> 00:20:06.800 align:middle line:90%
I watch TV.
00:20:06.800 --> 00:20:10.900 align:middle line:84%
When I talk to even another
blind person, I may say, look
00:20:10.900 --> 00:20:13.020 align:middle line:84%
at this, and hand them
something that I
00:20:13.020 --> 00:20:14.750 align:middle line:90%
want them to see.
00:20:14.750 --> 00:20:16.000 align:middle line:90%
And there I did it myself.
00:20:16.000 --> 00:20:18.530 align:middle line:90%
00:20:18.530 --> 00:20:22.130 align:middle line:84%
Many people say, listen to
this, listen to that.
00:20:22.130 --> 00:20:23.640 align:middle line:90%
That\'s OK.
00:20:23.640 --> 00:20:25.920 align:middle line:84%
It\'s not related
to my deafness.
00:20:25.920 --> 00:20:30.440 align:middle line:84%
It\'s just a way of people
expressing themselves.
00:20:30.440 --> 00:20:33.960 align:middle line:90%
We don\'t say, here feel this.
00:20:33.960 --> 00:20:35.650 align:middle line:90%
We say, here look at this.
00:20:35.650 --> 00:20:41.000 align:middle line:84%
I use terms like, running,
walking, that sort of thing.
00:20:41.000 --> 00:20:44.970 align:middle line:84%
And when my husband pushes me
in my wheelchair, I don\'t
00:20:44.970 --> 00:20:49.130 align:middle line:84%
later tell a friend that he
walked and I rolled somewhere.
00:20:49.130 --> 00:20:51.990 align:middle line:84%
So, we\'ve really all got better
things to worry about
00:20:51.990 --> 00:20:55.240 align:middle line:84%
than watching every little
thing that we say.
00:20:55.240 --> 00:20:57.140 align:middle line:90%
People need to lighten up.
00:20:57.140 --> 00:21:01.470 align:middle line:84%
It\'s amazing what it does for
the atmosphere, not to mention
00:21:01.470 --> 00:21:04.130 align:middle line:84%
the efficiency of
the workplace.
00:21:04.130 --> 00:21:08.420 align:middle line:84%
If people are always nervous
about every word they say,
00:21:08.420 --> 00:21:11.370 align:middle line:90%
they end up not communicating.
00:21:11.370 --> 00:21:15.290 align:middle line:84%
And for a person with
disabilities, nothing can be
00:21:15.290 --> 00:21:16.370 align:middle line:90%
worse than that.
00:21:16.370 --> 00:21:18.770 align:middle line:90%
All done communicating?
00:21:18.770 --> 00:21:20.410 align:middle line:90%
Almost nothing.
00:21:20.410 --> 00:21:21.890 align:middle line:90%
That\'s a mouthful, isn\'t it?
00:21:21.890 --> 00:21:23.325 align:middle line:90%
Even for me.
00:21:23.325 --> 00:21:23.800 align:middle line:90%
Cut.
00:21:23.800 --> 00:21:25.950 align:middle line:90%
Can you get her out of here?
00:21:25.950 --> 00:21:29.470 align:middle line:90%
One minute please.
00:21:29.470 --> 00:21:32.480 align:middle line:84%
Simple respect, that\'s
what these
00:21:32.480 --> 00:21:35.120 align:middle line:90%
commandments are all about--
00:21:35.120 --> 00:21:40.210 align:middle line:84%
not treating individuals like
children, but like adults, who
00:21:40.210 --> 00:21:44.120 align:middle line:84%
like everyone else have
different strength and
00:21:44.120 --> 00:21:45.180 align:middle line:90%
different needs.
00:21:45.180 --> 00:21:47.020 align:middle line:90%
You know we\'re all different.
00:21:47.020 --> 00:21:49.720 align:middle line:90%
00:21:49.720 --> 00:21:51.040 align:middle line:90%
Some more than others.
00:21:51.040 --> 00:21:54.560 align:middle line:90%
00:21:54.560 --> 00:21:56.352 align:middle line:90%
There you are.
00:21:56.352 --> 00:21:58.480 align:middle line:84%
You know, some of my
best friends have
00:21:58.480 --> 00:22:00.230 align:middle line:90%
friends just like you.
00:22:00.230 --> 00:22:02.160 align:middle line:90%
Oh really, so do mine.
00:22:02.160 --> 00:22:05.070 align:middle line:84%
Now I insist on walking
you to the bus.
00:22:05.070 --> 00:22:07.180 align:middle line:90%
No thanks, I drove.
00:22:07.180 --> 00:22:09.455 align:middle line:90%
All by yourself?
00:22:09.455 --> 00:22:13.750 align:middle line:84%
How fast can we get a copy of
this video for this woman?
00:22:13.750 --> 00:22:17.692 align:middle line:84%
Soon, Mr. Harrington,
real soon.
00:22:17.692 --> 00:22:19.075 align:middle line:90%
For me?
00:22:19.075 --> 00:22:20.440 align:middle line:90%
Hey, you deserve it.
00:22:20.440 --> 00:22:30.541 align:middle line:90%
00:22:30.541 --> 00:22:32.140 align:middle line:84%
[? She wanted ?] some
bloopers, remember?
00:22:32.140 --> 00:22:34.850 align:middle line:90%
We\'ve got some bloopers.
00:22:34.850 --> 00:22:38.106 align:middle line:90%
Living example of [MUMBLING].
00:22:38.106 --> 00:22:39.356 align:middle line:90%
[INAUDIBLE]
00:22:39.356 --> 00:22:43.060 align:middle line:90%
00:22:43.060 --> 00:22:43.560 align:middle line:90%
That\'s
00:22:43.560 --> 00:22:52.060 align:middle line:90%
real bad [LAUGHTER]
00:22:52.060 --> 00:22:56.160 align:middle line:84%
Oh gosh, can she say
her part first?
00:22:56.160 --> 00:22:59.104 align:middle line:90%
I [INAUDIBLE].
00:22:59.104 --> 00:23:09.796 align:middle line:90%
I lost 55 pounds on Slim Fast.
00:23:09.796 --> 00:23:11.369 align:middle line:90%
You know, we\'re all different.
00:23:11.369 --> 00:23:26.360 align:middle line:90%
00:23:26.360 --> 00:23:28.376 align:middle line:84%
Oh, I\'ve got the perfect
one, like Siamese cats.
00:23:28.376 --> 00:23:31.292 align:middle line:90%
00:23:31.292 --> 00:23:32.542 align:middle line:90%
Mr. [INAUDIBLE].
00:23:32.542 --> 00:23:41.510 align:middle line:90%
00:23:41.510 --> 00:23:43.794 align:middle line:84%
Nothing up my sleeve,
I might add.
00:23:43.794 --> 00:23:46.514 align:middle line:90%
That was a joke.
00:23:46.514 --> 00:23:50.457 align:middle line:84%
They see my wheelchair, so they
think they need to make a
00:23:50.457 --> 00:23:53.760 align:middle line:84%
joke to break the ice, like, hey
slow down you\'re going to
00:23:53.760 --> 00:23:54.790 align:middle line:90%
get a speeding ticket.
00:23:54.790 --> 00:23:56.590 align:middle line:90%
Yea, slow down.
00:23:56.590 --> 00:23:57.570 align:middle line:90%
Slow down.
00:23:57.570 --> 00:24:00.555 align:middle line:84%
And while I don\'t mind the
jokes, it would be nice if
00:24:00.555 --> 00:24:02.314 align:middle line:84%
somebody got some new material
for a change.
00:24:02.314 --> 00:24:05.310 align:middle line:90%
00:24:05.310 --> 00:24:08.060 align:middle line:84%
A gentleman asked me
if I was Italian.
00:24:08.060 --> 00:24:11.056 align:middle line:84%
And I asked him why
he asked me that.
00:24:11.056 --> 00:24:12.958 align:middle line:84%
He said, because you always
talk with your hands.
00:24:12.958 --> 00:25:46.891 align:middle line:90%